Eskom Management of power utility Eskom apologised to the residents of Soweto for the inconvenience caused by the prolonged power outage. The apology comes amid a series of power cuts that are negatively impacting the country. The power crisis is likely to go on for three years said one top government official.
The energy provider said the infrastructure upgrades in Soweto were aimed at minimising the need for load shedding and to stop the debt of R4bn from increasing any further, said the utility.
The apology came after a protest march against power cuts in Soweto which ended peacefully despite an earlier threat that a group would try to hijack proceedings. In a statement, Eskom said it would like to personally apologise for the inconvenience that most customers have had to endure due to load shedding and other technical failures.
Eskom added that the prolonged power outage in Soweto was caused by a combination of two unrelated factors, namely load shedding and some of our power distribution networks battling to cope with the huge electricity demand.
The energy provider cited that it valued its customers and commit to improve its turnaround times so that it can better serve all its five million customers around the country.