Customer service is the service provided to customers before,during and after purchasing and using goods and services.Good customer service provides an experience that meets customer expectations and leads to having satisfied customers. Bad customer service on the other hand can generate complaints and result in lost sales. Below are some customer service mistakes a business house must avoid.
Signs that give orders to customers – Harsh words like “should”,”must” and “only” are likely to offend customers.Your signs need to include words like “welcome”,”please” and “thank you”. Sometimes humour can be used to soften the message on a sign.
Business hours As Opposed to Customer Hours – Obstacles that waste a customers time will eventually drive them away. Review your business hours to see if there is an opportunity to expand them or eliminate out-dated rules.
Incompetent or UnKnowledgeable Employees – Just because employees have gone through training, don’t assume that they remember everything they have been taught.Test, coach and train your people on a regular basis to make sure they know the answers to frequently asked questions.
Paperwork and Bureaucracy – In the modern world of business, too much paperwork and bureaucracy can slow down business growth. More and more people are getting more interested in doing quick electronic business.
Rules and Inflexibility – Rules that point to rudeness and inflexibility can kill a business enterprise. Its always good to step away from following a pattern and deal with the minute number of situations as they come up.