OnePlan is a health insurance organisation that specialises in providing South Africans with an alternative to medical aid. The company provides a healthcare alternative to 80% of South Africans who can’t afford traditional medical aid.
The company also offers a simple claims process which is uncomplicated. As a result of the OneCard system, there is a shortened claims process. In essence, OnePlan simplifies the process for individuals by providing access to funds immediately. There is no tedious paperwork and administration involved.
In addition, clients can use the healthcare provider of their choice.
Underwritten by Zurich Insurance Company South Africa Limited, there is no doubt that OnePlan is challenging the status quo in the healthcare industry in South Africa.
While the company continues to grow, since inception in 2010, there is also room for improvement. There have been numerous complaints on HelloPeter, pertaining to various aspects of the company. Some of the more common complaints refer to teething problems faced by the company, such as late card delivery (one complainant claimed to have to wait 8 months to receive his card). Another complaint referred to being unable to submit claims due to faulty online technology.
While platforms such as HelloPeter can be useful for getting the attention of a company, clients can also contact the company directly.
To contact OnePlan Medical insurance customer service, simply get hold of consultant on Mondays to Fridays between 8am and 5pm.
Call: 010 001 0141 or send an email to firstname.lastname@example.org
For queries related to brokers, you can send an email to email@example.com
For New Admissions, email firstname.lastname@example.org
For Claims, you can send an email to email@example.com
For Mobile Claims, you can use the mobile claims system which is available by dialling *120*17526#
For more information about OnePlan Medical Insurance customer service, visit their website: www.oneplan.co.za